At QUE BAG, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process, subject to the terms outlined below.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within [X] days from the date of delivery (e.g., 14 days, 30 days).
• The item must be unused, unworn, and in its original condition, with all tags, packaging, and accessories included.
• The item must not be a final sale or customized product. These items are non-returnable and non-exchangeable.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email address] or via the Contact Us page on our website. Include your order number and details about the item you wish to return or exchange.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and further instructions on how to send the item back.
3. Return Shipping: We will guide you on how to ship the item back. Please note that you are responsible for the cost of return shipping unless the return is due to a defect or our error.

3. Return Shipping Costs

• Return Shipping: If you are returning an item for reasons other than a defect or error on our part, the return shipping costs will be your responsibility.
• Defective or Incorrect Items: If you receive a defective item or an incorrect order, we will provide a prepaid return shipping label for the return and a full refund or exchange.

4. Refunds

• Once we receive your returned item and it meets our return policy criteria, we will process your refund to the original payment method within [X] business days.
• Shipping charges are non-refundable unless the return is due to our mistake (e.g., incorrect or defective product).
• Please note that the refund may take additional time to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange your purchase for a different item, color, or size, follow these steps:

1. Initiate a Return: Start by returning the item as outlined above.
2. Place a New Order: You can place a new order for the item you wish to exchange it for at any time.

We recommend that you return your item for a refund and then place a new order to ensure timely processing and stock availability of the new item.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized items (e.g., monogrammed bags).
• Items marked as final sale at the time of purchase.
• Products that have been worn, used, or damaged after receipt.

7. Gift Returns

If you received a QUE BAG product as a gift and would like to return or exchange it, please contact us with the gift receipt or order details. Refunds will be issued to the original purchaser unless otherwise agreed.

8. International Returns

For international orders, returns are accepted following the same procedure, but please note the following:

• You are responsible for the cost of return shipping, as well as any customs duties or import taxes.
• Refunds will be processed in the original payment method in the currency used for the purchase, which may differ based on exchange rates.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with photos of the damage or defect. We will guide you through the process of returning the item and issuing a refund or replacement.